We support you. Our refined methodology for delivering expert professional Tech support is what you need to deliver success for your organization’s technology challenges.
How you get our Tech Support
How do we deliver support to you? In a wide range of easy to access, readily available ways. Our team is staffed to be able to respond to our contracted clients needs right away, because long delays hurt your productivity. Each one of your end users plays a critical role in the workflow of your organization. Delays in your ability to get support are costly and extremely inconvenient.
Getting support from us is easy. Our process is simple. You can contact us by several different methods. All issues will open a support ticket and we can track the progress that you make, and communicate with you.
Send an e-mail to our support address and we a ticket will be generated. You will get a notification of a new ticket. Any updates we make to the ticket or any replies you make to it will be added to your support ticket.
Web Chat
Get online and chat with us from our website. We sometimes also will push a chat to your desktop if we need to talk to you. By giving you the ability to chat with us and by us having the ability to chat with you anytime, we can expedite support requests.
Phone
Our support hotline is open to our managed customers to get help when you need it. By giving your end users access to contact their IT department, we can quickly provide fast feedback directly from our experts.
Onsite Tech Support
When required, a technician can come onsite to your location and work on the problem. While this service is included in our managed services plans for clients in San Antonio, we can work with you determine the cost requirements for delivering onsite support to your organization no matter where in the world you are.
Support Hours & Availability
By leveraging us to perform your Tech Support, we can deliver fast, accurate, professional results Our tech support hotline is open from 9 AM – 5 PM Monday – Friday, Central Standard Time, except for national holidays. This means that your team can readily access our team during business hours, but what about after hours? We work around the clock for our customers and deliver solutions to critical problems after hours when required. While additional charges may apply for after-hours work, we have many clients who operate 24/7. If your organization needs 24/7 support then don’t worry! While our support hotline isn’t open 24/7, our team can readily work on your emergency problems even long after our support hotline has closed for the day.
Get support from us today. Contact us and sign up for a support plan. Subscribing to our managed services is the best way to access our technical support services.